The perils of technology
28 August 2012
E-commerce may have revolutionised the business world, but a growing reliance on computers is damaging our ability to negotiate, argues David Matthews
Electronic communication is increasingly seen as the way forward for companies and organisations, saving time and money and providing access to global markets, irrespective of location. However, the impersonal nature of new technology is damaging people's ability to negotiate.
Good communication skills were always seen as paramount in business, but the advent of...