Outsourcing a 'problem' function
29 August 2012
Q: My organisation wants to outsource a problematic function. By outsourcing, it is hoped the problems will be passed to another party. But the function is critical to our operations and I am worried a supplier will realise it has a stranglehold over our
Peter Smith, director of consultancy Procurement Excellence, writes:
The usual advice is “Don’t outsource a mess – you’ll only get an outsourced mess.” And it is generally good advice.
You have identified the danger of being exploited by a supplier if you don’t sort out the worst of the problem yourself, but sometimes an...