Getting suppliers online

Q: I buy fast-moving consumer goods for a retailer. Every few years there seems to be a new approach that promises to optimise our supply chain. We have begun to consider a collaborative web-based tool, but we need to convince our colleagues and suppliers

A: Mark Dorgan, European retail partner at Fujitsu Services, writes: You are right that these initiatives seem to deliver limited value. They have tended to focus on smaller pieces of the problem or only partially address the five things needed for efficient flow of goods.

First, as a retail buyer, you need real-time point-of-sale...

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