Evaluating ERP performance
29 August 2012
Q: I am in charge of developing a new demand planning module within the enterprise resource planning (ERP) system. Which criteria should I focus on when monitoring our external ERP consultants’ performance for each milestone and final success?
A: Gordon Lloyd-West, managing director of BBL Consulting, writes: Although your question seems eminently practical, I am not sure why you are setting performance milestones for the external consultant. You should look at performance milestones for the enterprise resource planning system or, better still, for the production schedules...