E-procurement of services

Q: We installed an e-procurement system about a year ago and have enabled some of the major catalogue suppliers, but want to be able to broaden out the categories covered to include services. What is the easiest way to plan and implement this?

Ed Ainsworth, a director of 4C Associates, writes: Many organisations are now wrestling with this issue. Most leading e-procurement systems are great for goods and catalogue suppliers, but services have different characteristics. However, a number of principles should guide the planning.

First, focus on the categories that are...

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