Dealing with sub-standard goods
28 August 2012
Q: A year ago we received a delivery of sub-standard quality from an Indian supplier. The supplier agreed to a discount on every order until the credit was paid. Since then, we have had two poor-quality shipments. The supplier says it cannot pay the credi
A: Andy Yearsley, supply chain executive consultant at Capgemini, writes: From your question, I’m assuming the goods were ordered using a “one-to-one” purchase order and not part of some type of framework or blanket-type order, and that each purchase order was paid before the goods arrived. I’m also assuming the supplier has admitted...