Buyers must sell web booking tools
29 August 2012
Travel purchasers and managers must sell the benefits of online self-booking tools to internal staff if they are to achieve real cost savings.
That was the advice from senior buyers at the Association of Corporate Travel Executives conference in London last month.
Philippe Darson, associate director of corporate travel services for pharmaceutical firm Bristol-Myers Squibb, which adopted self-booking last year, said communication was key.
Richard Darley, European travel manager at pharmaceutical...