Bad service main reason to switch_2
17 August 2012
Companies in the UK are more likely to ditch a supplier because of sloppy customer service than because of high prices, according to a survey commissioned by the Royal Mail.
More than half of the 271 companies surveyed had axed suppliers because of poor service, whereas just over 10 per cent had done so because of price. The main complaints included bad grammar and spelling, persistently getting names and titles wrong, wearing casual clothes, being late for meetings and missing tender deadlines.
“This shows how important it is to...