Secretive agents_3
19 July 2012
In the wake of the BA fine, Colin Brain urges purchasers to ensure that travel agents are giving value for money
The European Commission’s decision to fine British Airways £4.5 million over its travel agent commission policy has focused attention on some of the murkier aspects of the travel industry. But airlines aren’t the only ones guilty of dubious practices; many travel agents are also taking their corporate clients for a ride. With business travel typically the fourth...