Secretive agents_3

In the wake of the BA fine, Colin Brain urges purchasers to ensure that travel agents are giving value for money


The European Commission’s decision to fine British Airways £4.5 million over its travel agent commission policy has focused attention on some of the murkier aspects of the travel industry. But airlines aren’t the only ones guilty of dubious practices; many travel agents are also taking their corporate clients for a ride. With business travel typically the fourth...

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