Utilities suppliers face new threat_2
3 April 2012
More than 50 per cent of businesses would consider abandoning their traditional utility supplier in favour of a new entrant, according to a survey by utilities consultancy Convergent Europe.
Price was the most widespread factor when choosing a supplier, but 83 per cent of buyers also looked for value-added services, such as receiving a breakdown of utility expenditure to improve monitoring and control of usage.
“Unless traditional utilities companies offer value-added services, it will be harder to stave off competition from new entrants, such as...