Reviews of Six Sigma: SPC and TQM in Manufacturing and Services and The Six Sigma Revolution: How General Electric and Others Tu
3 April 2012
Geoff Tennent
Gower, £47.50
Rating: 2/5
and
George Eckes
John Wiley, £21.50
Rating: 4/5
The idea that business is about making money should be a no-brainer. The operative word here is “should”, because it’s not always obvious that business management writers recognise this point. Indeed, it has recently become commonplace, for supply chain management writers in particular, to confuse operational improvement with business strategy.
They are not the...