Measuring solicitors’ performance
3 April 2012
Q: My purchasing department has been asked to measure the performance of solicitors. They are currently chosen from a designated panel and it is expected that this information will be used in the decision on who will be on the list and also to improve su
A: Pat Barlow, commercial director of BT Retail Strategic Partnerships, writes: Measurement should start from the early bidding process. Your in-house lawyer can help, as they will be aware of what constitutes good practice technically. General professionalism is something that can be assessed relatively easily by anyone used to dealing with professionals. If...