Dealing with poor performance
3 April 2012
Q: I work in the IT purchasing department of the UK subsidiary of an American-owned firm. Rigorously enforced group policy dictates that we buy all our support services in one highly specialist area from the UK branch of an American supplier, with which
A: Will Parsons, head of training at Purcon Consultants, writes: This sort of situation is not unusual. We often find that local buyers would much prefer to deal with a local supplier than the supplier imposed on them from the centre.
There are two issues here that need to be addressed:
• Central policy: there may be strong global reasons for...