Big water users probe standards of service
2 April 2012
The Utility Buyers’ Forum (UBF) has launched a major survey of some of the UK’s heaviest water users to assess the standard of service provided by water companies as the market becomes increasingly competitive.
Competition is well established in gas and electricity markets, said a UBF spokesperson, but with water, many customers seemed resigned to accepting what the water companies offer.
“We are fighting to achieve cheaper prices for commercial and industrial customers through competition,” said Chris Lewis, UBF’s water adviser and chairman of CIPS’s energy committee...