The Last Word Nov/Dec 2024: Simon Daly

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2025’s best employers will be the ones that cut the chaos

The future of work isn’t about more perks, bigger pay checks or hybrid office setups; it’s about reducing chaos. As we barrel towards 2025, employees are being completely clear: enough with the noise. The best employers will be those who simplify the workday, streamline processes, upskill employees and allow their teams to focus on the work that matters.

The numbers tell us the same story. According to our research, over a third (39%) of UK employees feel the constant pressure to increase productivity, exacerbated by a whirlwind of strategic shifts (39%) and a relentlessly shifting economic landscape (34%). The result? Burnout, disengagement and a work culture that feels more like survival than collaboration.

Chaos is killing productivity, and companies that ignore this reality are setting themselves up for failure. While businesses need to evolve to survive, it’s how you manage that change and limit the chaos that sets you apart. Sure, flexibility and innovation are important, but if you’re constantly drowning employees in new processes and demands without cutting out the unnecessary clutter, explaining why or training them, you’re not driving engagement – you’re suffocating it.

To succeed in 2025, leaders need to focus on training and making work life smoother, not adding unnecessary tasks to the mix

The simplicity paradox

We live in an age where technology is supposed to make everything easier. But often, it does the opposite. With endless new platforms, employees are left juggling an increasing number of tasks with tools that make their everyday increasingly complex. If companies want to be competitive in 2025, they need to cut through this paradox and find ways to truly upskill and simplify.

Simplifying workflows drives better engagement and overall wellbeing. In fact, employees who feel supported in adapting to organisational changes report significantly higher engagement and intent to stay.

This simplicity doesn’t mean eliminating all challenges or coasting on the status quo. It means empowering employees with clear, concise objectives, tools that work, effective training and streamlined processes that let them do their best work. The more focused and efficient employees feel, the more engaged and productive they will be.

Empower employees, don’t overwhelm them

It’s not enough to only give employees more tools or better tech. Organisations need to ensure they coach employees on how to use them. While AI and automation are on the rise, many employees feel underprepared for their arrival – more than half (56%) of them report they lack proper training for AI tools. Instead of empowerment, we’re seeing confusion.

To succeed in 2025, leaders need to focus on training and making work life smoother, not adding unnecessary tasks to the mix. That’s where strategic use of AI comes in. Without this focus, AI becomes just another distraction in an already chaotic environment.

Cut the clutter – fast

In 2025, the best employers will be those who don’t just chase the latest trends but those who combine innovation and understand what their employees need: focus, clarity, training and the ability to do their jobs. The first step? Cut the chaos. Strip away the unnecessary and make work what it should be: productive, engaging and, yes, simpler.

Simon Daly is employee experience strategy director, Qualtrics

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