What role should emotion play in your recruitment team?

Recruitment can be fast-paced and high-pressured, and emotional outbursts are rarely constructive, says behavioural analysis expert Ally Yates.

However, there are several arguments for emotion being a positive factor in business.

Amy Edmondson’s research has shown the importance of creating a working environment that is ‘psychologically safe’. This is an environment where people can speak openly without fear of...

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