Blue Arrow pays for mistake after sending worker on shift to closed factory

A caterer, who was sent on a 50-mile round trip to work at a factory that turned out to be closed, has been reimbursed and paid an additional £100 by the hospitality recruiter.

The Nottingham Post reports Blue Arrow asked Howard Brown to cover a shift as an industrial caterer at the Know How factory in Long Hollow Way, Newark, over the Easter Bank Holiday weekend of 15-16 April.

But Brown claims he turned up to work at 8pm on the Saturday and the factory was closed, adding he made a 50-mile round journey, costing around £6.50 in fuel, for nothing.

Howard, who now works as a chef for another firm, claims he was owed around £250 for being booked to work that weekend.

He added after months of talks with Blue Arrow, yesterday (18 September) they agreed to pay him £349 for what he was owed for the weekend’s work, plus his expenses.

Howard told the Post: “I’m feeling a lot better. It is a lot of money. They have gone over the amount I was expecting, which was £250. They have given me extra. They have been really apologetic about it and said sorry.”

In a statement sent to the paper, a Blue Arrow spokesman said: “Blue Arrow has offered to reimburse Mr Brown for expenses, and full payment for the shifts he was due to work.

“We are pleased to confirm Mr Brown has accepted the offer.”

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