The Royal Air Force (RAF) has enlisted the help of outsourced contact centre services specialist Echo Managed Services to look after its Facebook and Twitter social media interactions.
Echo, which was also the subject of The Challenge in April’s Recruiter
, will manage the RAF’s official @RAFReserves and @RAFCareers Twitter feeds, as well as the operation and staffing of its RAF regiment recruitment and RAF Careers Facebook presences.
Echo has in-depth experience of working closely with RAF Careers
to support its multi-channel interactions, and is now extending this knowledge to deliver further support across social media channels.