Recruiter
Chris Chilton, business development manager, Jenrick CPI Freelance

KPIs should be used as part of the equation

10-Dec-2008

In response to Denise Walker’s letter on key performance indicators (KPIs) (Recruiter, 26 November), KPIs can have a role to play, there’s no doubt. For example, focusing the recruiter in their time management and providing a useful analysis of their overall performance. However, I have strong opinions about using purely the ‘hit rate’ in ascertaining a recruiter’s performance when, in my opinion, so many other factors can distort the figures for any number of reasons.