More than a beautiful friendship
13 September 2012
Many organisations are focusing too much on the ‘relationship’ in supplier relationship management. They are neglecting the real business value that contractors can offer, warns Peter Smith
Is supplier relationship management the most underdeveloped competence in major organisations? I think so and I’ll try to explain why that is, and why the whole area is characterised as “all about personal relationships”. It needs to be about much more than that to succeed.
I’ll also discuss the future – are we going to find procurement functions overtaken and...